iqor.comWorld’s Most Sought-After Outsourced Customer Support & BPO | iQor

World’s Most Sought-After Outsourced Customer Support & BPO | iQor About Who We Are How We Work DE&I In the Press 2024 CX Events Capabilities Digital Transformation Generative AI Data Annotation & Labeling Private CX Cloud Intelligent Automation Interaction Analytics Business Intelligence Omnichannel CX Optimization Leadership Training Work at Home Seasonal Staffing Data Security Workforce Management Services Customer Care Customer Onboarding General to Complex Inquiries Social Media Monitoring Warranty Management Account Reconciliation Subscription Services Revenue Generation Lead & Revenue Generation Inquiries & Product Education Upsell & Cross-Sell Order Management Catalog & Direct Mail Back Office Support Customer Retention Early Stage Retention Invoice Services Welcome & Wellness Churn Analysis & Prevention Strategies Commercial Recovery Solutions Technical Support Software & Hardware Remote Support & Diagnostics Integrated Knowledge Management DeviceExplore Symphony [AI] ™ Smile! With iQor Irresistible culture and smart CX technology that work for you. We’re purpose-built to deliver the world’s most sought-after customer service. Our talented team provides meaningful customer interactions while automation goes where it matters most to create your happiest customers ever. Let’s Connect Build! With iQor Digital + human CRM that makes employees and customers smile. From call deflection strategies to conversational AI, we remove the complexity and hassle of building a true CRM on your own and all within a budget you can afford to create happy customer experiences and build brand loyalty. Let’s Connect Grow! With iQor Keep more customers and identify your most profitable relationships. We listen across your channels to detect opportunities to improve your customers’ relationship with your brand and use data to better design experiences, special offers, and more. Let’s Connect Meet! With iQor Let’s explore the world of CX together! We invite you to view our scheduled BPO industry and iQor-sponsored in-person and virtual events for 2024. Our iQorian CX experts would love to connect and learn how we can help your customers. 2024 Events OUTSOURCED CUSTOMER SERVICE Channel optimization that makes the customer journey a win-win for your bottom-line. Our technology suite is engineered to support diverse business needs on-demand. Our communal culture, performance excellence and private cloud technology paves the way for unprecedented customer support. TOP FEATURES The best customer experience investment you can make. Explore Features Next-Gen Artificial Intelligence Optimize CX performance throughout the employee lifecycle. Our Symphony [AI] ™ ecosystem leverages our accumulated process knowledge and proprietary large language models to create a holistic employee experience for irresistible CX. Work-at-Home Solutions Go completely virtual or blend onsite and remote agents. iQor’s private cloud platform extends the in-center experience into the agent’s home, lowering costs and boosting agent loyalty and customer satisfaction. Partnership Approach Our agents aren’t the only ones to provide amazing support. From c-level engagement to our devoted CX transformation and data-scientist sidekicks, we engage from all corners of iQor to provide a deeper, more consultative partnership. CX Private Cloud Maximize performance and successfully manage 100% of event-driven volume. Our teams can scale rapidly (and on short notice) across any one or multiple geographies with our highly secure and flexible CX private cloud platform. Standard Of Excellence Process-driven outcomes deliver the same, consistent performance excellence no matter from where we service your customers or unique business needs. From 15 agents in Florida to 1,500 in the Philippines, no surprises. Just the performance results you’ve always wanted. Proprietary Speech Analysis Continuously perfected by our data detectives, we apply speech analytics solutions to take your customer experiences further, faster. Understand customer sentiment more deeply, apply focused, measurable results and watch customer relationships grow. Purposeful Technology We like to use our technology wisely. Everything we integrate into the CX environment, including automation, machining learning and security, is there to assist our agents in creating exceptional customer experiences. Purposeful tech and real people—they make a great team. WHAT WE DO Customer experience transformation starts here. Revenue Generation Growth strategies from acquisition to conversion. Learn More Customer Care Brand ambassadors serving customers across channels. Learn More Technical Support Expert tech support to handle increasingly complex problems. Learn More Customer Retention Data-driven engagement that builds loyalty and recovers revenue. Learn More NEWS & PRESS The latest at iQor HEADLINES iQor to Attend Collection and Recovery Solutions 2024 iQor to Attend IBTTA’s Technology Summit iQor to Attend Auto Finance Summit East 2024 SUBSCRIBE Get our podcasts delivered to your inbox Once each month we’ll send you recent episodes of our Digitally Irresistible podcast covering the optimization of digital technology and irresistible people delivering a great customer experience that impacts the bottom line. Learn Blog Case Studies Podcasts Contact Employment Let’s Talk Business Become a Supplier 6700 N. Andrews Ave. Ste. 600 Fort Lauderdale, FL 33309 Industries Communications, Media & Technology Financial Services Health & Public Sector Diversified Services Revenue Generation Customer Care Technical Support Customer Retention © 2024, All rights reserved iQor Terms Privacy AI Principles...